GT99 Privacy Policy –
How We Keep Your Data Safe

1. Introduction

GT99 takes the privacy of its users seriously. Whether you are placing a bet on a PSL T20 match, spinning the reels on a slot game, or simply browsing our platform, we want you to feel confident that your personal information is being handled responsibly.

This Privacy Policy applies to all services provided through the GT99 website and platform. It covers what personal data we collect from you, how we use it, who we may share it with, and the steps we take to keep it secure. Reading this document will give you a complete picture of your data rights and our obligations to you as a user.

2. Data We Collect

When you register and use GT99, we collect certain categories of personal information. The specific data we hold about you depends on how you use the platform and the services you access.

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC details	At registration or verification
Contact Data	Email address, phone number	At registration
Financial Data	Deposit/withdrawal history, payment method details (JazzCash, Easypaisa, Raast, bank transfers)	When making transactions
Technical Data	IP address, browser type, device model, operating system	Automatically on each visit
Usage Data	Pages visited, games played, bets placed, session duration	During platform use
Communication Data	Live chat logs, support email history	When contacting support

3. How We Collect It

GT99 collects personal data through several channels depending on your interaction with the platform:

• Direct input: Information you provide when filling in your registration details, updating your profile, or contacting our support team.
• Transaction processing: Details captured automatically when you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer, or other supported mobile wallets.
• Automated technologies: Technical data collected automatically through cookies, server logs, and similar tracking mechanisms when you access the platform.
• Third-party verification: Identity and age verification data received from trusted third-party service providers when you complete the KYC (Know Your Customer) process.
• Analytics tools: Aggregated and anonymised usage data gathered through analytics services to help us understand how the platform is being used and where improvements can be made.

4. Why We Use Your Data

Every piece of data we collect serves a specific purpose. GT99 does not collect information for the sake of it. Here is why we use the data we hold:

• To create and maintain your GT99 account and provide full access to all platform features.
• To verify your identity and age as required before you can deposit, play, or withdraw.
• To process your financial transactions securely, including deposits in PKR via JazzCash, Easypaisa, Raast, and bank transfers.
• To detect, investigate, and prevent fraudulent activity, money laundering, and any form of account abuse.
• To personalise your experience on the platform — for example, displaying relevant sports markets like cricket and PSL during peak seasons.
• To communicate with you about your account, including important security alerts, transaction confirmations, and responses to your support queries.
• To send you promotional communications about bonuses and offers, where you have opted in to receive these messages.
• To comply with applicable legal and regulatory requirements.
• To analyse platform performance and improve the overall user experience.

5. Data Sharing

GT99 does not sell your personal data. However, in order to deliver our services, we may share certain information with trusted third-party partners. Any such sharing is limited strictly to what is necessary and governed by formal data processing agreements.

The categories of third parties we may share data with include:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction-related information to process your deposits and withdrawals.
• Identity verification providers: KYC partners receive identity documents to verify your age and identity as required.
• Fraud prevention services: Security and risk management platforms receive technical data to help us identify and block fraudulent activity.
• IT and hosting providers: Our infrastructure partners host and maintain the servers on which your data is stored, under strict security and confidentiality obligations.
• Legal and regulatory bodies: In cases where we are legally required to disclose information, we will cooperate with relevant authorities as required by law.

We do not share your data with advertisers, data brokers, or any entity for commercial marketing purposes.

6. How Long We Keep Data

GT99 retains your personal data only for as long as it is needed to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general:

• Account and identity data is retained for the duration of your active account and for a period after account closure to comply with standard record-keeping requirements.
• Financial transaction records are kept for a defined period in line with standard financial record-keeping practices.
• Communication logs with support teams are retained for a reasonable period to allow for dispute resolution and quality review.
• Technical and usage data collected through cookies may be retained for shorter periods depending on the type of cookie used.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you personally.

7. Data Security

Protecting your data is a top priority at GT99. We implement a range of technical and organisational security measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration.

• All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access to personal data within GT99 is restricted to staff who genuinely need it to perform their job functions.
• Our servers are hosted in secure, access-controlled environments with regular security monitoring.
• We conduct periodic internal reviews of our data handling practices to identify and address any potential vulnerabilities.
• In the event of a data breach that could affect your rights or interests, we will notify you promptly and take immediate remedial action.

While we take every reasonable precaution to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your GT99 account and to never share your login credentials with anyone else.

8. Cookies & Tracking

GT99 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session preferences, and enable core features. These cannot be turned off without affecting your ability to use GT99.
• Performance cookies: These collect anonymous information about how visitors use the platform — for example, which pages are visited most often and whether users encounter errors. This helps us improve overall performance.
• Functional cookies: These remember choices you make, such as your preferred language or display settings, to give you a more personalised experience.
• Analytics cookies: Used to gather aggregated, anonymised data about platform traffic and usage patterns so we can make informed improvements to the GT99 experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect some functionality of the GT99 platform. Continued use of the site after being notified of our cookie usage is taken as your acceptance of cookies as described above.

9. Your Rights

You have meaningful rights over the personal data GT99 holds about you. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe after verifying your identity.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may need to retain some information to comply with legal obligations or to resolve any outstanding disputes before deletion can be completed.
• Right to restrict processing: You can ask us to limit how we use your personal data in certain situations, for example while a correction request is being reviewed.
• Right to object: You can object to certain types of data processing, including direct marketing communications, at any time.
• Right to data portability: Where technically feasible, you can request that your data be provided to you in a structured, commonly used format.

To exercise any of these rights, please get in touch with our support team via the live chat function in your account. We will verify your identity before processing any data-related request to ensure your information is protected throughout.

10. Minors & Age Policy

GT99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during the account registration and KYC process, and we take this seriously.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have registered on GT99, please contact our support team immediately so we can investigate and take appropriate action without delay.

We strongly encourage parents and guardians to monitor the online activity of minors in their care and to make use of available parental control tools. For more information on managing gaming habits responsibly, please visit our Responsible Gaming page.

11. Policy Updates

GT99 may update this Privacy Policy from time to time to reflect changes in our practices, new services we introduce, or evolving standards. When we make material updates, we will revise the "Last Updated" date shown at the top of this page.

We recommend reviewing this policy periodically so you stay informed about how your data is being handled. If we make significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly — for example through a notice within your account dashboard.

Your continued use of GT99 after any policy update is considered acceptance of the revised terms. If you do not agree with the updated policy, you may close your account and request deletion of your data by contacting our support team.

12. Contact & Queries

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data GT99 holds about you, our support team is available around the clock to assist. You can reach us via the live chat function within your account at any time.

For general questions about our platform, policies, or account features, our FAQ page covers a wide range of common topics and is a quick way to find answers without waiting for a response.

We are committed to addressing all privacy-related queries promptly and transparently. Your trust in GT99 matters to us, and we will always handle your concerns with the seriousness they deserve.